The player from Germany is experiencing issues withdrawing his funds from the casino due to payment provider issues. The player confirmed the issue was resolved.
1Bet Casino - Player has issues withdrawing his funds.
Amount: €2,300
1Bet Casino
Safety Index:Very lowSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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1 year ago
Translation
My bank refuses a withdrawal from 1Bet. What should I do, how can I withdraw the money and when will 1Bet write the money back to my 1Bet account? Please help.
1Bet does not answer my question and does not answer any mail.
Written by the bank.
Hello Fabian Bischoff, according to our information, the payment service provider "Nuvei" handles payment processing for gambling providers who do not have the required license to offer gambling in Germany. We will return all incoming payments from Nuvei to the sender. We ask you to ensure that no further payment instructions are initiated from Nuvei or from unlicensed gaming providers to your C24 account. On the following page you can find out about the permitted gambling providers who are allowed to offer their services in Germany: I am happy to answer any questions. Best regards, C24 Ban
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1 year ago
Dear faweanbi199,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- When exactly did you request a cashout and when did the bank contact you about the situation with the transaction?
- Did the casino offer you an alternative way to withdraw your winnings?
Looking forward to hearing from you.
Best regards,
Tomas
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1 year ago
Translation
My bank replied to me yesterday May 3rd that they transferred the money back. The 1Bet site has other withdrawal options. But the question is whether it will work via portals like Mifinity. Since my bank says that 1BET does not have a German license? In addition, the question is when 1Bet will credit the money back to me.
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1 year ago
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Money is still not credited 🙁
No reply to emails.
No status report. NOTHING.
Money was already transferred back from my bank on April 3rd.
Why isn't 1Bet getting a cell?
How long should I wait?
Is it normal that the process takes several days?
Thank you for your support.
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1 year ago
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Oke 1Bet credited the money back to my 1Bet account today. Since my bank rejected it because they don't have a license in Germany. Does anyone know if it works with Mifinity then? So even though it doesn't have a German license? Then I would try it now via Mifinity? do you know your way around Or does Mifinity also check the country and where it comes from?
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12 months ago
Thank you for the update, faweanbi199.
I understand this must be frustrating for you.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
I would recommend asking the casino for their recommended solution to the issue, as they have to find a suitable way to send you your winnings. If they recommend Mifinity for German players, it might be the best chance for you to withdraw your winnings.
Please let me know about the result and if you need any further assistance.
Looking forward to hearing from you.
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12 months ago
Translation
After a long wait everything worked out great thanks for your support
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11 months ago
Dear faweanbi199,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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