HomeComplaints1Bet Casino - Player has been experiencing technical issues.

1Bet Casino - Player has been experiencing technical issues.

Amount: €2,500

1Bet Casino
Safety Index:Very low
Submitted: 15 Aug 2020 | Case closed : 31 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Canada has been experiencing technical issues when a game was rewarded with Free Spins. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago

Every time hit a free spin every of the slot freeze , and restart and the balance in the Acct is less , I Really Believe Now , They all Scam Corporations , I Was Too Slow and Dumb , Too Find This Out So Late, please Advised The public , Don’t Try Even A Quarter

Public
Public
3 years ago

Dear Trinh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details regarding your case. Could you please elaborate? Could you please forward any supporting evidence to petronela.k@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

Public
Public
3 years ago

Dear Trinh,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Public
Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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