The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. We advised the player to be patient and wait for up to 14 days before escalating the issue. The player confirmed that the withdrawal had been paid out, and the case was marked as resolved.
1Bet Casino - Player believes that their withdrawal has been delayed.
Amount: €4,000
1Bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
4 months ago
Translation
Hello Casinoguru-it Team,
I'm having an issue with 1bet.co.
I won money through sports betting and the casino. The deposit went smoothly,
everything worked well, but the withdrawal is not going through. I can't reach them via live chat or email; there’s no response. Can you please help me with this?
PS: Because it often didn’t work, I canceled it. That’s why the withdrawal shows 01.07.2024 because I wanted to try again but it just doesn't work.
Best regards,
Cavdar Halil
Automatic translation:
Public
Public
4 months ago
Dear Finito43,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
4 months ago
Translation
even if it is difficult for me...
then I'll wait and trust in her
casinoguru-it team.
Kind regards
cavdar h****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
4 months ago
Translation
It was paid out. Thanks again. The case was solved. Everything was sorted out.👍👍
Automatic translation:
Public
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3 months ago
Dear Finito43,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
