HomeComplaints1ACasino - Player’s struggling to withdraw their winnings.

1ACasino - Player’s struggling to withdraw their winnings.

Amount: €500

1ACasino
Safety Index:Very low
Submitted: 16 Sep 2020 | Case closed : 19 Oct 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Argentina is experiencing difficulties withdrawing the funds and enquiring about withdrawal process. We’ve reopened this complaint as per the player’s request. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

how should i do to withdraw the money earned

Automatic translation:
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3 years ago

Dear Ezegerzoe,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Was this your first withdrawal request in this casino?

If I understand it correctly, you didn’t start KYC verification process yet. Please understand, without verifying your account, you won’t be entitled for any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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3 years ago
Translation

Good morning, what do I owe Kyc and how should I validate the account?

Edited
Automatic translation:
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3 years ago

Hello,

I have opened an account and inside my profile I was able to request KYC verification. Please see below the notification:

"Your request to get verified has been sent to the staff. A staff member will look at your application shortly and take the appropriate action."

If casino representative didn’t contact you, you could try to contact them via live chat or email info@1ACasino.com and find out which documents are required to verify your account and where they need to be sent.

Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Edited by a Casino Guru admin
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3 years ago

Hello,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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3 years ago

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

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3 years ago

Hello,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case again because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

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