1ACasino - Player complains about unauthorized deposit.

i dont remember the name but didnt authorize on for this charge....please refund...

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Dear Donna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which payment method is it related to? Was the amount deducted from your wallet and credited to your casino account? If there’s any relevant communication, please forward it along with your transaction receipt to petronela.k@casino.guru.  

Lastly, what did you mean by "i dont remember the name"? Is the name of the casino the correct one?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Donna,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.