Home Complaints 18bet Casino - Player’s winnings have been cancelled.

18bet Casino - Player’s winnings have been cancelled.

Amount: €5,999

18bet Casino
Very bad reputation
Submitted: 14 Oct 2021
Case opened Current status

Waiting for casino to reply

4d 17h 31m 24s

Case summary

2 days ago

The player from Italy had his winnings cancelled due to an accusation of fraudulent activities and the account was blocked.

Private
1 week ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
1 week ago

Dear Danilo,

Thank you very much for submitting your complaint and forwarding the relevant screenshots I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please advise which games you have been playing (live games, slots, or multiplayer)? Have you accumulated your winnings with or without an active bonus?

Were you advised specifically which rule has been broken and why your winnings have been cancelled?


I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

Edited by a Casino Guru admin
Public
1 week ago
Translation

I have mainly played at live casino, specifically live roulette, for any useful document or proof, do not hesitate to ask.

Furthermore, I have never activated any kind of bonus. Many thanks in advance.

Edited
Automatic translation:
Private
1 week ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
1 week ago

Thank you very much, Danilo, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Public
1 week ago

Hello Danilo,

I looked at your complaint and will do my best to help you. I would like to invite 18bet Casino into this conversation. Casino, can you please specify why did you block the player’s account and what's the problem with his withdrawal?

Private
1 week ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
2 days ago

We would like to ask the 18bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Waiting for approval
yesterday
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

18bet Casino has 4d 17h 31m 24s to reply