18bet Casino Review

The player's account got blocked without any explanation. The casino responded and stated that the player's account was blocked due to the use of multiple accounts. The casino provided evidence, but we considered it insufficient in showing that the player had gained any unfair advantage, in accordance with our fair gambling codex. The casino maintained that its position regarding this matter was final, and so the complaint was closed as 'unresolved'.

The player 'kasinokehvelit' won 8000 EUR with the welcome bonus but the casino did not pay any of his winnings. The deposit amount was returned and his account closed by an administrative decision.The reason for closure was accesing the casino's website with a shared IP address. The player claimed that he hadn't not even used a VPN. The mediator tried to reach out to the casino but no response was given back and the case was closed as ''Found for the player''.

The player had issues with payments between the casino and their bank. Apparently the casino refused a pay-out because a deposit from the player was never accepted but the player said the money was credited and played with. In the end, the player filed a PAB complaint

The player from Germany has been accused of breaching bonus terms and bonus manipulation. Subsequently, all the promotional winnings have been cancelled. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Finland has been accused of opening multiple accounts. Subsequently, his winnings have been confiscated together with deposited funds. After a closer examination, we rejected this complaint as it was sports betting related.

The player complained about the casino closing his casino account and confiscating his winnings. The player said to have registered at the casino and made a deposit of 25 000€. After he won he requested a withdrawal. A week later he was unable to login to his casino account. He completed the verification process though. A month later he received a message from the casino's anti-fraud department informing him that his account was found duplicate and therefore was breaching their T&Cs. They were confiscating his winnings and his deposit would be returned to him, minus the processing fee. The mediator checked the proofs provided by the casino, however, they found them insufficient and this complaint was ruled out in favor of the player.

The player played without a bonus and requested a withdrawal of €6,500. After they sent all the documents for their account to get verified, the casino simply started to ignore them. Later on, the player tried to withdraw their winnings by switching the payout method to Trustly and then to Neteller, but neither one of these methods would work. Soon after that, the player found out that the casino canceled their request for a withdrawal and also made two bets at their sports betting section of the casino. The player claimed that they never made these bets. No further details are available. The complaint remains unresolved.

Viniz113 deposited $490 onto his account and won $900 while he played roulette. Shortly after that, the casino confiscated his initial deposit and closed his account because they claimed he was a nonrecreational player as he used a gambling strategy. No further update is available ever since then.

Rudegal2A played with a bonus and won €6,500. He then sent all the documents for verification and requested a withdrawal. After that, the casino responded to his request and claimed that the player breached the terms and noted the player's IP address in his account was already used by another account which what player disagreed with. There is no further information available.

Mart909090 requested a withdrawal but the casino was stalling his payment without any explanation and, later on, claimed that the money has been transferred to him already. The player provided all documentation and since his money was debited from his bank and credit card account to his casino's account, it proved that there was no issue with those. He also had signed documents from his bank which proved that the problem was not on his or his bank end. There is no further information on this complaint and it remains unresolved.

The player from Italy had faced difficulties with his withdrawal request at 1Bet Casino due to an 'invalid email' error while trying to send the required verification documents. After communicating with the casino's live chat, he had sent the documents from a different email address. However, his withdrawal was initially rejected. The player had been advised by us to allow up to 14 days for the verification process. Eventually, the player confirmed that his withdrawal request had been successfully processed by the casino. The issue was thereby resolved.

The player from Ireland had requested a withdrawal less than two weeks before submitting this complaint. His money hadn't been received yet. The Complaints Team had advised the player that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests, and suggested patience and full cooperation with the casino. The issue was successfully resolved when the player received his withdrawal.

The player from Germany was struggling to withdraw winnings from 1bet, which had requested documents despite the player already being verified. He had been verified for almost a year and had recently sent a picture of himself with his ID card as requested by the casino. The player had last contacted the casino on the day of the complaint and believed the casino was trying to delay the withdrawal process. He also mentioned that his live chat feature had been blocked due to sending multiple messages. However, the issue was eventually resolved as the casino paid out the first 5k of his winnings. We then closed the complaint as resolved.

The player from Germany had faced a delay with her withdrawal at 1Bet, despite having a fully verified account. The pending withdrawal had been €5,000, and an additional €16,000 was due. The player had been receiving unclear responses from customer service. After she had provided more information about her verification process and last communication with the casino, we had recommended her to wait for up to 14 days, which was a standard period for verification and withdrawal processing. Eventually, the player had received her winnings, resolving the issue.

The player from Germany had raised a complaint about a delayed withdrawal of 2500 euros, despite his account being fully verified and having conducted several previous withdrawals. He had expressed concern over the unusually long processing time, as he had never had to wait more than three days in the past. The player later informed us that the withdrawal had eventually been processed. We marked the complaint as resolved.

The player from Brazil had initiated a withdrawal request that had not been processed for almost two weeks. Despite having supplied the requested documents, the casino had not responded about the approval status or provided a reason for the delay. This had been the player's first withdrawal attempt, and he had provided all necessary documents promptly. The winnings had been accrued from sports betting without any bonuses. After our intervention and communication with the casino, the player confirmed that his withdrawal had been successfully processed. The issue had been resolved successfully and the complaint had been marked as 'resolved' in our system.

The player from Austria had experienced a delay in payment even after verification and document submission. The Complaints Team had advised the player that withdrawal processes could take some time, even weeks, and had asked for additional details about the withdrawal request. However, the issue had been resolved successfully with the player confirming receipt of money in his Neteller account. The Complaints Team then marked the complaint as 'resolved' in their system.

The player from Austria had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received at that time. After a series of communication with the Complaints Team, the player had been advised to wait for at least 14 days for the withdrawal to be processed. The player had been patient and provided updates on the status of the withdrawal. After 22 days, the player confirmed that the withdrawal had been successful. The Complaints Team marked the issue as resolved and thanked the player for his cooperation.

The player from Italy had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received at that time. The Complaints Team had advised him that it was common for withdrawals to take a few days or even weeks to process, possibly due to unfinished KYC verification or a high volume of withdrawal requests. However, the player later confirmed that he had already been paid. As a result, we had marked the complaint as resolved.

The player from Italy had deposited 200 Euros via an ETH transfer but had encountered issues, with the casino blaming the payment provider. The player had sought a refund. After the player had provided the necessary evidence, the casino confirmed that the deposit should have been in order and asked the player to verify the receipt of the deposit. The player confirmed the receipt of the deposit, and we marked the complaint as resolved.

The player from Switzerland had experienced issues with a pending withdrawal from a casino since 12.09.2023. After we had reached out for additional information, the player informed us that the issue had been resolved and the payment had been made. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Italy had requested a withdrawal less than two weeks prior to submitting the complaint. His money hadn't been received yet. The Complaints Team had advised the player that delays in withdrawal processing could occur due to various reasons such as KYC verification or high volume of withdrawal requests. The casino had confirmed that the player's withdrawal was in order and asked the player for confirmation of receipt. The player confirmed that he had received the money. Consequently, the issue was marked as resolved by the Complaints Team.

The player from Austria has requested a withdrawal less than two weeks prior to submitting this complaint. The player later informed us that he received his winning and this complaint was closed as resolved.

The player from Slovenia had experienced a delay in a withdrawal that had been processing for 6 days and a deposit using cryptocurrencies made 10 days prior that had not been credited. Despite Casino's live chat support, both issues had remained unresolved as of September 7th. After 14 days since his withdrawal request, the player had received the full amount via bank transfer. However, the issue with his crypto deposit remained. After the player and the Complaints Team had agreed to keep the complaint open until the deposit issue was resolved, the player confirmed that the missing deposit had been credited to his account. Consequently, we marked the complaint as 'resolved'.

The player from Brazil has withdrawal delays despite providing all necessary documentation, including a notarized ID. The casino acknowledges the delay in payment but provides no timeline. The player confirmed his winnings were paid out.

The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested a withdrawal, but it has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has deposited money into casino account but the funds seem to be lost. The player confirmed the issue was resolved after the amount had successfully been credited to his balance. Consequently, the complaint was resolved.

The player from Austria has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy is complaining about the lengthy verification process. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Finland is complaining about the lengthy verification process. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.