The player's withdrawal is delayed for unknown reason. The complaint was closed as the player stopped responding.
Hello izappassos,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 18Ace Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Good afternoon, I try to talk every day but I don't get a response, the balance is from my earnings, it's not a bonus.
Hello izappassos,
Could you please answer to my previously asked question in order to move forward?