HomeComplaints18Ace Casino - The player's withdrawal is delayed.

18Ace Casino - The player's withdrawal is delayed.

Amount: 1,000 R$

18Ace Casino
Safety Index:Fresh casino
Submitted: 18 Jan 2023 | Case closed : 07 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's withdrawal is delayed for unknown reason. The complaint was closed as the player stopped responding.

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1 year ago
Translation

I already made all the documents it was approved but no payment

Automatic translation:
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1 year ago

Hello izappassos,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 18Ace Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak  to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

Good afternoon, I try to talk every day but I don't get a response, the balance is from my earnings, it's not a bonus.

Automatic translation:
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1 year ago

Hello izappassos,

Could you please answer to my previously asked question in order to move forward?

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1 year ago

Dear izappassos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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