12Play Casino - Player’s winnings have been confiscated.

I contacted them via livechat and they say my withdrawal is under verification and will be completed within 24 hours , after 24hrs i ask again they say need another 24hrs and wont answer why is it taking so long and what problem do i have. all they say is random system checking and never give an exact answer , after another day i ask again via live chat and they wanted to tell me in phone call , i refuses and they insisted they will only clarify in phone call so i let them call me , they say that they detect irregular activities with my betting pattern and will suspend my account including all my winnings and deposit money. i keep asking what irregular activities they wont answer and hang up my call. the experience i have with other online casino is they will suspend your winnings and refund your deposit money but in this case they suspend my 3000 deposit money together with my account, everytime i try to contact them via live chat they wont reply and wont pick up my phone call.

i bet esports with their vendor TFGAMING

Dear Chu,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the T&Cs (https://www.12play3.com/my/terms-conditions.html) and I found this:

„Promotion Abusive Behavior might include, without being limited to: common or suspicious betting patterns across identical events/markets/selections that could be identified in one or across several accounts, excessive frequency or highly unusual pattern of bets on identical selection(s) in a short period of time in comparison to regular betting patterns, etc."

Could you, please, indicate whether you accumulated your winnings with or without an active bonus? If you played with the bonus, which offer you activated? Please, post the bonus link here when replying, if possible.

Additionally, if there is any other written communication between you and the casino (except the attached screenshot), please forward it to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Thank you very much for your reply, Chu. It seems that this issue is only sports betting related. Did you play in the casino section as well?

Only esports betting , never in casino.

Dear Chu,

As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue and I’m forced to reject your complaint. I will get in touch with you via email soon providing you with some alternative options we have in this case.

Thank you very much for your understanding.