12Play Casino - Player’s winnings from sports betting have not been credited.

it's been more than a day (24 hrs) as the match i've bet as ended and result is clear... and still, it has not been credited to my acct... fyi, i've bet,

06/18 22:50:20@

Shabab Al Ubeidiya -vs- Isawiya FC

PALESTINE WEST BANK 1ST DIVISION

44.00

Over

Running

-6.5 [3-1] @1.79

Result : 6:1

Dear Thomas,

Thank you very much for submitting your complaint. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but in the same time I’m forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Dear Thomas,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

Additionally, the complaint was sports betting related.