123 Vegas Casino - The player struggles to verify his account.

I registered today, cleared the $ 3000 betting requirement for $ 300 with a $ 100 bonus, and when I visited support for withdrawal, I was told to email KYC. I was told that it would take 9 to 10 business days to confirm, so I submitted the identity verification documents by e-mail for the time being.

However, I received a reply from the casino by e-mail in the evening, but I was told by e-mail that it was clearly impossible to submit the identification documents in English because the identity verification documents are not in English, and then I haven't returned a reply, but since I'm in Japan, I don't have any English identity verification documents, so I'd like to withdraw, so can you help me?

Hello rrsyae6o263,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 123 Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if any of the documents have been verified or all of them were rejected? Is there a way to translate the required documents in order to verify your account?

Unfortunately if the casino is requesting the documents in English, the player has to forward them in that language.

Looking forward to your answer.

Regards,

Nick

thank you for your reply.

As the support told me, I sent the ID card (pictures of the front and back of the driver's license) and the receipt of the mobile phone fee pasted in an email as an address confirmation document.

However, when I registered my account, I lived in Japan, so I chose JAPAN to register.

So, if it is said that only English ID cards can be used, it would be strange to be able to select JAPAN and Yu country so that the country of Japan cannot register at the casino.

Since it is a country of Japan, it is natural that there is only a Japanese ID card, and other casinos are properly authenticated with that certificate.

I used the translation app to change it to English in chat, and I also used the translation app in the email and entered and sent it asking for your email.

Am I wrong in what I'm talking about?

Since I registered from Casino Guru, isn't there a problem with registration even from Japan?

I look forward to working with you.

Hello rrsyae6o263,

It is not a problem to register or to play from Japan but the casino may ask to translate your documents for the verification. We had some similar cases in the past and if you can get done it by a certified translator, the casino will have no problem to accept them. Can you please advise if there is such a possibility to translate the documents?

Thank you for your reply.

I don't really understand what you mean by loose, can you explain more clearly?

I've never been asked to do so in English, even at a foreign casino, so I don't know what to do.

I don't know how to translate my ID.

Hello rrsyae6o263,

I believe the documents the casino requires can be requested directly from the sender in English. Other way is to officially translate them by some authority.

I would definitely ask the casino which form would they accept.

Dear rrsyae6o263,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.