123 Vegas Casino - The player's withdrawal is delayed.

So, I am verified and they have requested my Bitcoin address numerous times since the last week in june. I first requested this withdrawal the first week in June and the verification process lasted until the first week in July which I was done fully verified. I now received an email from them once every other week asking to confirm my Bitcoin address which has never changed. I don't know what could possibly be taking so long. They indicated 2 days ago they'd pay again and I have seen nothing and all I get are cell tactics from consumer representatives. They indicate that they're going to pay but they just never do. I know this is a no deposit bonus but most casinos pay out when they're supposed to much more brief period of time and I deposit pretty much everywhere too so it's not like I'm a bonus hunter or anything.

Hello mattpanken,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 123 Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

I've been fully verified since 6/29. It was the initial no deposit bonus for their new entity

I get messages every week either asking me to give them again my bitcoin address or wIt 3 to 5 says 3 of each.

Thank you mattpanken for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you

Hi mattpanken,

I've just reviewed your case and am sorry to hear that you have to deal with this delay. I will contact the casino and we will see what can be done to help you with this case.

Dear 123 Vegas Casino, I'd like to invite you to join this conversation and participate in the resolution of the complaint. Could you please share my information regarding the player's issue? Are there any specific reasons for the withdrawal request to not be processed?

Looking forward to hearing from you!

Regards,

Natalia

Dear Natalia,

We have reviewed this case. His withdrawal of $100 has been processed today. His withdrawal was delayed because It went under Risk & Compliance review as he has recently updated his address.

Dear Matthew, We have processed your withdrawal already. Please confirm the receipt of payment.

Regards,

Compliance team,

123 Vegas Casino

This has been resolved they have paid

Dear 123 Vegas Casino, thank you very much for the reply.

Dear mattpanken, I'm really glad to hear that your issue got resolved! I will close your complaint and mark it as "resolved" in our system.

Thank you very much for using our complaints resolution center! I hope that nothing like this will ever happen to you again, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino, we are always here to help.

Kind regards,

Natalia