123 Vegas Casino - Player's struggling to withdraw his winnings.

Firstly, it took forever for my account to be verified, and documents accepted, on account of their sluggish response time(hear back maybe once every ~20 days.

after documents were finally accepted, I had misunderstood the rules since the free chip is a sticky bonus and they promptly cancelled withdrawal.

I then made more bets and got my balance up above $200 and made another request. Several weeks passed, and they sent me the same bullshit email saying my account needs to have a balance of $200 at time of withdrawal etc.

I made more bets, managed to get balance up to $300 total, so that with the pending withdrawal removed the account t reflected $200 (I can only assume that’s what they were trying to say was nessecary, complete trash).

since then(we’ll beyond their stated processing times, yet again), I have yet to hear back. Support is unhelpful and just sends you the same copy pasted message asking you to be patient.

Dear Dr3wbles94,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have finally managed to fulfill all requirements to request a withdrawal? Could you please clarify when exactly you requested it? Have you made any successful withdrawals before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much for your reply.

Best regards,

Kristina

I first requested on oct 3, they responded and cancelled within a couple days. That same day, of the first cancellation, I followed their email instructions and I’ve been getting ignored for weeks on end and had my next withdrawal cancelled for the same reason, which I had already remedied. (Need $200 in account at time of withdrawal). This is my first attempt with them. They have already accepted my KYC documents prior to this all becoming a waste of time. The most recent request I’ve put in, which has not been responded to, was oct 31.

Thank you very much for your reply, Dr3wbles94. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Additionally, if there is any other relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Dr3wbles94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, withdrawal is still pending. I did receive an email from their payout department asking me to share my Bitcoin address. Seems like more stalling considering you have to enter it on the website to even request a withdrawal. It’s been about 5 days and they have not responded again still.

Thank you very much Dr3wbles94 for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thanks, still nothing from them. Except marketing emails… straight up thieves, feel bad for anyone who deposits and tries to get their winnings.

I would also like to point out that they are very obviously associated with bobby casino. I have yet to see that publicly available. Their marketing is verbatim.

Hi Dr3wbles94,

I've just reviewed your case and am sorry to hear that you have to deal with such an issue. I'll try my best to help you by contacting the casino, and we'll see what can be done for you if the casino replies.

Dear 123 Vegas Casino, I'd like to invite you to join this conversation and take part in the resolution of the player's complaint. Can you please share more information regarding the player's case?

I'm looking forward to hearing from you!

Kind regards,

Natalia

Hi Dr3wbles94,

We have processed your withdrawal. Kindly let use know once you receive your friends.

Regards,

123 Vegas Casino

Dear 123 Vegas Casino, thank you for the fast reply.

Dear Dr3wbles94, could you please check if the status of your withdrawal has changed from pending to processed in your account?

I really hope to hear this good news from you 🙂

Best regards,

Natalia

Dear Dr3wbles94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.