123 Vegas Casino - Player believes that their withdrawal has been delayed.

I requested my winnings almost 2 weeks ago.

I have sent over all required document verification. It was all approved. Been almost 2 weeks now and still nothing. Keep getting told it will be expedited sent over to financem its at the last stage so on and so on, yet nothing.

Dear Kristi88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My everything has been approved. They already told me. They just keep saying its delayed.

Hello? Still have received no payment nothing keep getting told the same story

Dear Kristi88,

Have you received your withdrawal from the casino yet?

No i have not what so ever

I have contacted them multiple times each day and i keep getting no where.

Can someone help me resolve this. Thank you

Have you been able to get in touch with 123vegascasino?

Hello. Now i cannot get an answer back from you guys or 123vegascasino. So very frustrating

Thank you for your reply, Kristi88. Please note that this is not a live chat, so there is no need to repeatedly ask for our attention. We currently have hundreds of active complaints and even though we try our best, it is not possible for us to reply immediately to all messages. We have 7 days to respond and we always get back to each complaint as soon as possible. Please, bear with us. Thank you for your patience and understanding.

Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Kristi88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I was finally paid about 5 days ago if not more. I thought i posted on here for you to see. Thank you for your help

Dear Kristi88,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru