The player from India had deposited Rs.500 in an online casino, but his account was subsequently deleted. He was then unable to access his funds, which included an additional Rs.39500 in winnings. Despite our attempts to contact him and gather more information about the issue, the player had not responded. As a result, we were unable to investigate further and the complaint was rejected.
11ic Casino - Player's account has been deleted.
Amount: 40,000 INR
11ic Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.4
11ic Casino has a Safety Index of 7.4, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Sensitive attachment
Sensitive attachment
9 months ago
Translation
They've taken my 39500k. These people had me deposit 500rs. Then they deleted my account. They've taken all my money. It's almost been 2 months.
Automatic translation:
Public
Public
9 months ago
Dear pparimal478,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with 11ic Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify what types of games you played? Was it slots, live casino games, or did you participate in sports betting only?
Could you kindly confirm if you passed the full KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
