The player from Ecuador was unable to make a withdrawal despite the casino support indicating that everything was okay. She had successfully made previous withdrawals and passed the verification process, but her account configuration then prevented her from withdrawing funds. Despite multiple communications, the issue remained unresolved, and the player felt her funds were stolen. The complaint was rejected by us due to the player's lack of response to further inquiries.
10bet Casino - Player is unable to withdraw winnings.
Amount: $195
10bet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
4 months ago
Translation
Good morning, they won't let me make the withdrawal, but support is telling me everything is okay, thieves
Automatic translation:
Public
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4 months ago
Dear 12abrilnayeli22,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise what the current status of your withdrawal request is? Do you see it as pending or has it been processed by the casino?
Have you made any successful withdrawals from this casino before?
Could you kindly specify if you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
4 months ago
Translation
I have made several withdrawals successfully, I passed the verification process, but I want to make a withdrawal and the message that appears is the following #The current configuration of your account does not allow you to complete this action. Please contact our customer service for help# for me they already stole my funds, there is nothing more they tell me to wait they are analyzing it several days it has passed, I don't think they are that inefficient
Automatic translation:
Public
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4 months ago
Is there any possibility that you activated a bonus and have not completed wagering yet?
When was the last time you communicated with customer support and what was it about?
