A player from Germany states her daughter created a casino account in her name and made deposits, violating both their restrictions on Curacao casinos and the daughter's legal guardianship which prohibits independent financial transactions. The casino declined a refund request despite the situation potentially involving money laundering and breaching EU regulations. The complaint was rejected due insufficient evidence from the player.
0x.bet Casino - Player's impersonated account leads to declined refund.
Amount: €6,385
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Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
9 months ago
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9 months ago
Translation
My daughter Gonca K**** has opened a player account in my name at the casino. This happened without my knowledge and my data was used for this. In the casinos in Curacao I am on the list of blocked players and so is my daughter. How is it possible that a player account could still be opened in my name? For deposits, use a third bank account in your name. My daughter's assets are worth protecting because she is under legal supervision. Since the court ruling of November 14, 2022, she has had legal guardianship. My daughter is not allowed to carry out any financial transactions on her own. If that happens, the legal guardian is entitled to revoke it. I asked the casino for a refund and explained the situation. First, it is money laundering. The payment service provider is based in Estonia, is part of the EU and therefore violates EU guidelines on money laundering. I have informed the casino that they have to cancel deposits from third-party accounts, but they do not care. I have also informed them that the deposits are from an account held by a person who is legally protected. The casino doesn't care either. My refund request was declined. Please help me. The casino blames everything on the fact that it is in their terms and conditions and that you have confirmed them when registering. However, I did not register; my daughter used my data. I need the money back urgently because I use it to pay for my daughter's care. Thanks very much!
Edited by a Casino Guru admin
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9 months ago
Hello cagon2512,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 0x.bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advice since when is your "daughter" registered? When exactly did you own your account at 0x.bet? How much did you and your daughter deposit in total into the casino?
I hope you understand that it is impossible to prove who registered the accounts and that the casino has zero responsibility for such incidents, the parents do. I would also like to point out that there is no global ban list for casinos licensed in Curacao, so if you are blocked in any casino under this license, you are blocked only in that single casino.
Looking forward to your answer.
Regards,
Nick
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9 months ago
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Hi Nick, thank you for your reply. My daughter registered me at Ox.bet on 06/14/2023. However, the deposits were made from my daughter's bank account. The deposits are as follows:
06.07. 250.00€
04.07. 60.00€
03.07. 55.00€
03.07. 500.00€
03.07. 500.00€
02.07. 170.00€
02.07. 80.00€
02.07. 100.00€
02.07. 100.00€
29.06. 290.00€
28.06. 250.00€
28.06. 500.00€
06/27 45.00€
06/27 500.00€
06/18 250.00€
06/17 400.00€
15.06. 250.00€
15.06. 500.00€
15.06. 500.00€
15.06. 400.00€
14.06. 300.00€
14.06. 135.00€
14.06. 250.00€
Okay, what a pity, I had my daughter banned from all sorts of casinos just apparently not from the Casbit Group NV
My daughter and all her assets are looked after. There is a retention of title that only allows the assets to be used with the consent of the legal guardian. I will upload the entire bank statements with the deposited amounts for you later today.
Best regards
Havva
PS I also wrote to the casino that it is not a case here that someone has gambled away their money and now wants it back. There are very special circumstances that deserve to be honored. My daughter has a brain tumor and to protect herself and others, this legal care has been in place since November 14th, 2022. She lives in the home because she needs 24-hour care and I don't have any more money to pay for the place in the home.
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9 months ago
Hello cagon2512,
Unfortunately no circumstances changes this case. I'm sorry for your and your daughter's situation but the casino is not responsible for that. If the money was lost in the casino account, then it is lost and they are not obligate to refund anything. You can try to contact the bank for a charge back or unauthorized payments but neither us or the casino can get back that money.
Is there anything else we can assist you with?
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9 months ago
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The player account and bank account are not identical and are in the same name does not matter. It doesn't matter that this is money laundering?
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9 months ago
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I thought money laundering should be forbidden and every casino should ensure that no money laundering is carried out. Oxbet Casino prohibits money laundering but accepts payments from 3rd party accounts contradicting that!!
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9 months ago
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The bank account from which the deposits were made belongs to my daughter who is under legal guardianship. It cannot be that a German court judgment is not taken into account here. All transactions and contracts, including payments and transfers, must be revoked. That is precisely the meaning and purpose of legal supervision.
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9 months ago
Hello cagon2512,
The ownership of the card is not known by the casino until the verification process begins as they do not see any details of it.
As already explained above, it is impossible to prove who registered or deposited into the casino and unless there is any evidence of it, neither us, the casino's licensing authority or any court can do anything against it.
If you would have any kind of such evidence to prove it, please forward it to nikolas.b@casino.guru but until then, the complaint will be rejected.
Best regards,
Nick
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