0x.bet Casino - Player faces irresponsible gambling practices at a casino.

I am filing a public complaint against 0x.bet, part of the Casbit Group NV, due to their practices that I believe are irresponsible and harmful to their customers. This complaint is also to request a refund of my lost deposits, in line with resolutions provided in similar cases featured on the Casino Guru website.

Summary of Complaint:

1. Account Closure and Reopening Issues: Throughout my interaction with 0x.bet, I have consistently and explicitly stated in my communications the severe negative impact gambling has had on my life and well-being. My numerous attempts to permanently close my account were driven by the overwhelming and adverse effects gambling had on my personal health.

2. Incentivized Reopening Post-Closure: I was offered a €500 bonus to reopen my account after my initial closure, a practice that contradicts responsible gambling.

3. Failure to Honor Closure Requests: The ease of reopening my account raises serious concerns about the ethical standards and responsibility of 0x.bet.

4. Financial Losses and Geographic Concerns: I incurred significant financial losses due to these practices. Also, despite being from a restricted country, my account was fully functional.

5. Supporting Research: Studies, such as one from the Journal of Behavioral Addictions (DOI: 10.1556/2006.2020.00030 -> https://www.sciencedirect.com/science/article/pii/S2214782920301202#bb0130), highlight the risks associated with such gambling practices.

Request for Refund: In light of similar resolutions provided in cases on the Casino Guru site, I am requesting a refund of all lost deposits from 0x.bet.

Purpose: The aim is to bring to light the harmful practices of 0x.bet and to seek restitution for the financial losses incurred.

Thank you for your attention to this important matter.

I have already sent detailed information to Tomas at Casino Guru, including all correspondence related to my multiple account closure attempts with 0x.bet. This documentation provides a comprehensive view of the issues I've faced and the lack of adequate response from 0x.bet.

Dear omltfromge,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with 0x.bet Casino.

When applying for the self-exclusion, always state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. I would also strongly recommend that you always save your self-exclusion request so that you have a valid proof of such action.

Example:

Email subject: Self-exclusion due to xxx

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings xxx xxx,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing materials for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

If you did not specify in your conversations that you wanted to close your account due to gambling addiction, I'm sorry but in our view, you are not eligible for refunds of your deposits. I apologize but we will not be able to assist you any further.

Best regards

Veronika

Thank you for your response and guidance regarding my complaint against 0x.bet Casino. I appreciate your attention to this matter and would like to provide some additional clarifications and information.

Firstly, I would like to confirm that all communication related to my multiple attempts at self-exclusion with 0x.bet has been forwarded to Tomas at Casino Guru. This includes detailed documentation of each interaction. Could you please confirm if you have had the opportunity to review this information? It provides a comprehensive view of my repeated efforts to close my account and the casino's responses.

Moreover, I want to emphasize the nature of my last two account closure attempts. In these communications, the intent was unmistakably clear: the gambling activities at 0x.bet were having a profoundly negative impact on my well-being and quality of life, and I was seeking a permanent closure of my account without any possibility of reopening it. The casino did confirm the permanent closure of my account. However, despite this, I was still able to reopen my account with ease, leading to further financial losses.

This pattern of account closure and reopening, despite my clear expressions of the negative consequences of gambling on my life, should be seen as a definitive indication of problematic gambling behavior, which is tantamount to a gambling addiction The casino's failure to take appropriate measures to prevent me from accessing their services again, especially after confirming permanent account closures, is a matter of great concern. It highlights a lack of responsible action on the part of the casino to protect customers exhibiting clear signs of gambling issues.

Given these circumstances, I believe it is crucial for the casino to acknowledge their role in this situation and consider my request for a refund of lost deposits more seriously. It is not just a matter of policy adherence, but also of ethical responsibility towards customers.

Thank you again for your assistance. I look forward to your response and any further advice you can offer in this matter.

I would like to highlight a specific instance during my latest attempt at closing my account with 0x.bet. Upon trying to log in after this closure, I encountered an error message stating "account closed due to gambling issues." This message from the casino itself is a clear acknowledgment of the gambling problems associated with my account. Despite this recognition, the casino allowed the reopening of my account, which led to further significant financial losses.

It's important to note that the deposits and losses incurred after this particular reopening were the highest compared to previous instances. This exacerbation of losses following a clearly indicated gambling problem is particularly concerning and further emphasizes the casino's failure to adhere to responsible gambling practices.

I believe this additional context underscores the severity of the situation and the casino's role in it. It reinforces my position that a refund of the lost deposits, especially those incurred after this specific account closure, is not only justified but also necessary.

Please understand that the notification which pops up after your account closure is automatic. I have thoroughly reviewed all the emails you sent us, and you did not directly mention that you wished to self-exclude due to gambling addiction. Please understand that this information is necessary for us to be able to help you retrieve your deposits. Statements like "I wanted to have a time out and I now feel that the time out period has been sufficient." or "significant losses" are not sufficient evidence of being a gambling addict.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.