HomeComplaintsZulabet Casino - Player is dissatisfied with overall casino experience.

Zulabet Casino - Player is dissatisfied with overall casino experience.

Amount: €200

Zulabet Casino
Safety Index:High
Submitted: 09 Jul 2020 | Case closed : 26 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany is displeased with the overall casino experience and low RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

Zulabet is not a legitimate casino, the customer is only seen as a victim that should be squeezed by all means.

Withdrawals are avoided by all means, fraud is allowed, just like Campobet and Rabona, which belong to the same Tranello group.

Automatic translation:
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4 years ago

Dear Puriko,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

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4 years ago

Dear Puriko,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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