The player from Germany is displeased with the overall casino experience and low RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
Zulabet is not a legitimate casino, the customer is only seen as a victim that should be squeezed by all means.
Withdrawals are avoided by all means, fraud is allowed, just like Campobet and Rabona, which belong to the same Tranello group.
Dear Puriko,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela