HomeComplaintsZotaBet Casino - Player's Withdrawal Is Burdened by Extra Fee.

ZotaBet Casino - Player's Withdrawal Is Burdened by Extra Fee.

Amount: Can$1,500

ZotaBet Casino
Safety Index:High
Submitted: 18 Sep 2023 | Case closed : 09 Oct 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Quebec is having difficulties withdrawing $1500 from the casino. After producing multiple documents, the casino is now asking for a payment of $552 in order to process the withdrawal. The complaint was rejected as the player stopped responding.

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1 year ago

tHEY WILL NOT REFUND MY 1500$. eACH TIME THEY ASKED ME TO PRODUCE DOCUMENTS. nOW THE TOLD ME THAT I HAVE TO PLY 552$ TO HAVE MY MONEY.

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1 year ago

Dear PIERRE1948,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with ZotaBet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Edited by a Casino Guru admin
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1 year ago

Dear PIERRE1948,


We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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