The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.
ZotaBet Casino - Player claims that payment has been delayed.
Amount: €1,000
ZotaBet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Dear Sir or Madam, I have registered. on this online casino and won 1000. I'm lied to and postponed every day. from all the employees,,,,, they don't answer anymore, I was always promised that the payment would be made and that I would have to wait. I'm verified, I've sent all the documents and got the confirmation, but they just want me these 1000 don't pay out. I hope this would help me.
....I did some research on the internet and saw reviews. that it is a scam online casino..
vlt they can also do something that affects the other players in the future.
Best regards, Willenbacher
Automatic translation:
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1 year ago
Dear carmenwillenbacher,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Dear carmenwillenbacher,
Have you received your withdrawal from the casino yet?
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