The player from Germany had his winnings from sports betting cancelled due to an accusation of manipulating soccer betting. We rejected this complaint as it was sports betting related.
Zodiacbet Casino - Player’s winnings have been voided.
Amount: €500
Zodiacbet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
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3 years ago
Translation
I am accused of manipulating soccer betting, paid 80 euros with paysafecard, used bonus 100%, completed the bonus reload program with success, wanted to withdraw 500 euros, then I get an email I manipulated games, I answered the question which game and how and where and when there is no answer, no answer in customer support, no answer sent by email, the 80 euros that I paid in with paysafecard have been posted back to the betting account, have now paid out the 80 euros from anger does not want to continue playing, but my 500 euros what me I will never see again, in conclusion, these are real fraudsters at work.
Automatic translation:
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3 years ago
Dear Süleyman,
Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.
Thank you very much for your understanding.
Best regards,
Petronela
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3 years ago
Dear Süleyman,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
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3 years ago
Thank you very much, Süleyman, for your email.
I’m truly sorry we couldn’t facilitate resolving this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.
I contacted the casino requesting more information and will continue our communication via emails.
