The player from Germany made a deposit but didn’t receive a bonus. We rejected the complaint because the player lost the deposit and refused the compensation from the casino.
Zodiacbet Casino - Player’s complaining about not receiving deposit bonus.
Amount: €125
Zodiacbet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.0
Zodiacbet Casino has a Safety Index of 0, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Translation
The system promised me a bonus of 125 percent, then activated the code and it was accepted. Then I paid in. Bonus was not credited. After multiple attempts to reach someone, it failed. I thought I would have to wager the amount, but that wasn't the case either. Also lost. Chat is turned off for me. Emails are not answered.
Automatic translation:
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3 years ago
Dear jablonski1911,
Thank you very much for submitting your complaint. I checked the casino’s promotion section. Do I understand correctly that you have tried to activate this bonus?
Could you, please, confirm, that you used the correct promo code? Also, do I understand correctly that you have lost your deposit in the meantime?
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Translation
Yes, after almost five hours after I paid in and received no answer. I gambled away the deposit. After several emails that were ignored, the casino replied to me last night. I would be right, but they can't do anything more than offer me 15 euros. Of course I refused. The bonus was a push message. And the code was accepted.
Automatic translation:
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3 years ago
Thank you for your reply, jablonski1911. Unfortunately, since you lost your deposit, you completely closed your chance to receive the bonus. And you also refused the compensation from the casino. I am afraid we aren't able to help here. Please, let me know if there is anything else we could help you with, otherwise, we will be forced to reject this complaint. Thank you for understanding.
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3 years ago
Translation
That's all? The mistake was with the scammers from zodiacbet. Give any push notification bonuses that are accepted but not credited after depositing. Then you can't reach anyone
Automatic translation:
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3 years ago
I apologize, but as explained previously, there is not much more we can do to support your case, since you've lost the deposit, that should activate the bonus.
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
