Zodiacbet Casino - Player experienced problems with a game.

Good morning, on September 25, 2021 I paid 20 euros on zodiac and I started playing magic apple by boongo but while he was paying me the bonus of the descent of the apples it blocked and there was no longer any way to access, I immediately made a complaint to the support but they tell me that they don't find any bets, I feel teased also because last Sunday he resumed for a moment he finished paying the bonus that's why I know that I am 9.50 and he is riblokkato

Dear Sbadatella,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am not sure I understand correctly - could you please clarify whether your game or account was blocked?

Would you be so kind and send me all the relevant communication between you and the casino together with any other supporting evidence, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I will be waiting for your reply patiently.

Best regards,

Kristina

Hi, I don't have a blocked account but the magic apple game and they tell me that they don't turn out to be bets, it seems to me all Na made fun of, about the chats I can't provide them since they don't stay

Thank you for your reply, Sbadatella. Would you be so kind and also clarify what the disputed amount of €9.50 stands for? I apologize, but I am not sure I understood it correctly from your initial message.

Good evening, 9.50 corresponds to the bonus that the game gives me, he gave me 6 apples and with the 3 repeated spins I reached 9.50 but he didn't give them to me because the game was blocked

Thank you very much Sbadatella for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

OK thank you

Hello Sbadatella,

I'm Nick and I'll be assisting you from now on. I would like to ask Zodiacbet Casino to join us and help us resolve the player's issue.

OK thanks

Dear Sbadatella,

Unfortunately we did not receive any respond from the casino. We will be keep trying to contact them but if they will fail to respond within the next 7 days, the complaint will be closed as unresolved, which may negatively affect the casino's rating. Could you please also advise if the issue still persists?

Regards,

Nick

Good evening, yes the problem persists, cmq thanks

Dear Sbadatella,

As you can see, we haven't receive any respond from the casino. We will be now forced to close the complaint as unresolve. I'm really sorry that we could not do more for you but as the casino is non-responsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Regards,

Nick

Casino.guru