Zodiacbet Casino - Player claims that payment has been delayed.

Hello,

This is the complaint for Zodiacbet.com (I cant choose it in casinos).

I won 15000czk from 100EUR deposit + 100 EUR bonus. I made 55 bets which 51 bets were made for 50EUR. Then 4 bets I made from fun and its like 2-6EUR bets. Now they telling me that they cant give me winnings because of:

According to the conditions

-Large wagers resulting in a substantial win followed by a decrease in wagering of at least 75% of the previous average wager to meet the wagering requirements for this bonus.

I havent do that, this means that I would do 1 big bet and then made loads of small bets to meet the requiments. Iam pretty pissed because 15000CZK is loads of money and its clear that they just want to somehow get rid of me. Can you please help me? Antillephone is basiclly no aviable to concact and I dont think that police would do something.

Dear zivrsn02,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account is verified, this is just pure scam.

Thank you very much for your reply, zivrsn02. Before proceeding with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello, thats all. They took all my winnings just because I betted 4 bets for lower then was my biggest bet which was 50EUR. I made 51 bets for 50EUR and then just from fun and maybe for rounding I made 4 bets under 5 EUR. Its the biggest bullshit I ever seen. Please help me. These money are monthly rent for me.

If possible, I would like to see how the casino explained its reason for confiscating your winnings.

You can add them here to the conversation

I am sorry, but I am not sure I understand. Could you please get back to my last message and provide the requested information? Thanks.

They just explain it that you can bet under 75% of you biggest bet if you have bonus, which is bullshit. Why I cant bet however I want.

Dear Kristina and Zivrsn02, 

Our trading team detected that the player’s betting activity, related to bonus ZB100S is in conflict with the site’s general terms of use. Please see the reference in the rule below: 

"8.8.2. Sports bonus manipulation amongst others may consist of: 

Placing bets listed as Restricted Gameplay in the specific promotion’s rules 

Placing bets on opposite outcomes or repetitive bets 

Placing bets on your real + virtual balance more than twice in a row 

Increasing the balance then changing the gaming pattern significantly (bet, game, type, bet structure, etc) in order to complete the wagering requirements for the bonus 

Making large bets leads to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus."  

Bonus Terms and Conditions: https://zodiacbet.com/promotions/welcome-sport  

Full Terms and Conditions: https://zodiacbet.com/terms-and-conditions  

The player is in breach with the last point in the stated rule: "Making large bets leads to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus." 

Dear Casino Guru representative, please note that all of this has been to the player in the live chat. He has been informed in detail and given examples of what he did wrong and why his winnings were voided. 

In addition, in the complaint the player himself confirms that he did change his betting pattern: "I made 55 bets which 51 bets were made for 50EUR. Then 4 bets I made from fun and its like 2-6EUR bets" 

We believe this will clear up the situation. 

Best Regards, 

Zodiacbet Casino Team

Hello everyone,

Thank you Zodiacbet Casino Team for providing explanation regarding this case.

Zivrsn02, after reading the casino's reply we’ve realized that this complaint is sports betting related. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Please, do not hesitate to let me know if there is anything else I could help you with.

Thank you very much for your understanding.

Dear zivrsn02,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.