The player from Ireland had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received yet. After expressing his frustration with the delay and poor customer service, he was able to resolve the issue himself by insisting on better service from the casino. We had marked the complaint as resolved following his notification.
Zodiacbet Casino - Player believes that their withdrawal has been delayed.
Amount: €1,400
Zodiacbet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Just a bit nervous won't receive my money as it's a lot of money. Made withdrawal. Asked when it would be processed have me no timeline.
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1 year ago
Dear Tony12,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Hi
No this happened with a similar casino as well. So I just want to make sure I will get my money. Can you get onto them for me please
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1 year ago
Hi Kristina
Update from Casino is that my withdrawal is still pending. I queried on how long it would take and got an answer "We don't know". Don't think it's great customer service practice to be fair and more needs to be done. I was with their Sister website Slot104 and a similar issues occured and I had to use a different withdrawal method due to a "technical issue" 6 days after the previous withdrawal. Can you please fix this for me immediately
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1 year ago
No update from Casino yet Kristina. Getting extremely anxious now. I keep getting the same message from online chat
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1 year ago
Issue has been resolved after me basically stating the service wasn't good enough and very slow. You can close the complaint
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1 year ago
Dear Tony12,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
