Zodiac Casino UK - Player’s account blocked post-verification.

I sent my recent verification documents and I no they cleared but then they blocked my account asked for my bank account details sertainly not

Hello derekconon,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Zodiac Casino UK. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear derekconon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.