The player from Japan used a first deposit promotion at Zipang Casino, won $5055, and had their KYC documents approved. After making a withdrawal request, the casino informed them that it was under review, but support has since stopped responding.
Zipang Casino - Player’s payout has been delayed.
Amount: $5,055
Zipang Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for Casino Guru to reply
1d 18h 45m 10s
Case summary
5 days ago
Public
Public
1 week ago
Translation
At Zipang Casino, I took advantage of the first deposit promotion.
I played and won $5055 in cash. I submitted my KYC documents, which were approved, and made a withdrawal request.
However, customer support told me that my request is under review.
I have been reaching out to support for updates, but recently, they have stopped responding altogether.
I would like to request an investigation into this matter.
Automatic translation:
Public
Public
6 days ago
Hello Fujimonjtw,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Zipang Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Since when is the withdrawal pending? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
