The player's requesting a refund as he has gambling addiction. The complaint was closed as the player stopped responding.
Zinkra Casino - The player's requesting a refund.
Amount: €8,000
Zinkra Casino
Safety Index:Above averageSafety Index
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7.9
Zinkra Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Dear Sir or Madam, I am very addicted to gambling and wanted to ask if I can ask for my money back. I now have an appointment with addiction counseling. All my savings and wages are gone because I'm so addicted. Now I have let myself be blocked at zinkra and wanted to ask if I can ask for my money back. Warm greetings
Automatic translation:
Public
Public
2 years ago
Hello sannisami99,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Zinkra Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when did you request for self exclusion in the casino? How long after that did they close your account? Did you deposit any more after requesting for the account closure?
Please note that if you lost the money before requesting or mentioning gambling addiction to the casino, there is absolutely no way to receive back your money.
Looking forward to your answer.
Regards,
Nick
