ZigZag777 Casino - Player’s withdrawal has been delayed.

I win 1000eur yesterday 18/1/21, but now 21/1/21 my withdrawal status stay pending..please casino Guru help me. I tell him i want to withdraw ny visa card bank. Because i want money fast i get. But him tell me to waiting longer. How long the day i have waiting.. 😭😭😭😭

Dear MOHAMMAD,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if your account has been fully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear MOHAMMAD,

I sent your request to the finance department. We apologize for any inconvenience caused.

Best Regards,

ZigZag777.

Yes already my account has been fully verify.

I'm still waiting withdraw complete..so long sevice financial Department.

Thank you very much, Mohammad, for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Please i want my money this week. So long i waiting my withdrawal successfully.

Hello MOHAMMAD!

From now on, I will be taking care of your complaint. I would like to ask ZigZag777 Casino to enter this discussion once again to help us resolving the issue.

Dear Martin Donly,

The request is being processed by the finance department. We do our best to withdraw funds.

Best Regards,

ZigZag777.

Dear ZigZag777 Casino representatives,

I would like to ask you to confirm when the player's has been successfully processed.

Dear Martin Donly,

The finance department was ready to make the payment, but there are some delays on the part of the processing company. We need a little more time to withdraw. Thank you for understanding.

Best Regards,

ZigZag777.

Dear ZigZag777 Casino representatives,

Thank you for letting us know about the situation, please keep us updated when the withdrawal will be ready.

Dear Martin Donly,

At the moment, Mohammad has no active withdrawal requests

Best regards,

ZigZag777.

Hello all!

Firstly, I would like to thank ZigZag777 Casino representatives for great co-operation and approach.

Secondly, I would like to ask MOHAMMAD to confirm when he receives his withdrawals.

Hello MOHAMMAD!

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.