HomeComplaintsZigZag777 Casino - Player is dissatisfied with the withdrawal process.

ZigZag777 Casino - Player is dissatisfied with the withdrawal process.

Amount: €440

ZigZag777 Casino
Safety Index:Low
Submitted: 15 Oct 2020 | Resolved : 16 Nov 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

The player from Sweden complains about delayed withdrawal. The complaint was resolved as the player successfuly withdrew his winnings.

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4 years ago

Hi,


I want to report this site so that others dont get scamme dlike me.


I processed a withdrawal 29/9 soon 3 weeks ago and still get no infromation about this withdrawal.

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4 years ago

Dear Niklas,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Please could you clarify if you have placed any successful withdrawals in the past? What status is your withdrawal in? Is it pending or processed?

Also, did you complete KYC (verification) process?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

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4 years ago
Translation

No, that was my first withdrawal. And I have paused my account until I see that a withdrawal is possible. I have completed KYC and uploaded all documents.

Edited
Automatic translation:
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4 years ago

Thank you very much Niklas for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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4 years ago

I would like to ask ZigZag777 Casino to join this case and help us resolve the player's issue.

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4 years ago

We haven't receive any answer from the casino yet. Could you please advise if your issue still persists? We are now extending the timer by 7 days, so the casino has still chance to respond to us.

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4 years ago

Dear Niklas,


The finance department processed your withdrawal request on October 21st. At the moment, you have no active withdrawal requests.


Best Regards,

ZigZag777.

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4 years ago

Dear Niklas,

Could you please advise if you have received your withdrawal?

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4 years ago
Translation

I have received my withdrawal after about 4 weeks. Which is completely unacceptable!

Automatic translation:
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4 years ago

I understand that it may seem unfair but I can asure you that in some cases it take much longer time receive your withdrawal, specialy if it was your first withdrawal request. However, we are happy that you have received it. Is there anything else we can help you with?

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4 years ago

We are now closing the complaint as "resolved" as the player received his withdrawal and did not require any further assitance. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru

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