ZigZag777 Casino - Player has been accused of opening multiple accounts.

Hello. Today, 04/02/2021, I tried to log into my account at the ZigZag Sport bookmaker (I know that this brand is not on the site, but this is the same as ZigZag777), but I could not log in, as the blocking plate popped up my account. After that, I started writing to the Live chat, the correspondence can be seen on the screenshots (I apologize for the harsh statements, but ... after what happened, it's hard to control myself).

On 29/03 I made a bet on the victory of Wales in the match with the Czech Republic in the qualifying rounds for the World Championship. This match was played on 03/30, my bet was played and the next day, 03/31, I ordered the first payout. Then it all started. I received an SMS in the mail that I need confirmation of the payment method, which surprised me a little, since I already went through this procedure, well .. I think okay, this is a matter of a minute. I make a screen of a neteller so that the name, mail and information about the owner of the wallet can be seen. At the same time, I corresponded in a live chat with support (of course, there are no screenshots, because a common thing, as I thought ..). I uploaded a screen on the bookmaker's website through the form, wrote to the girl in the chat, she said that she needed a screen of a neteller where such and such mail should be visible (she threw my mail address into the chat). I'm at a loss what this means and ... what should I do at all. Having unsubscribed in the chat, they say, "I have no idea where you got this mail and how, where it came from," I delete the withdrawal request and do it again, indicating the same data that I did before and what I did for several months. Again I write to the chat that I created an application for a new one, they replied that we see the application, wait for the withdrawal. To the question "how long will the withdrawal take?" replied that all applications are processed on a first come, first served basis. This time, I was not given a time limit. For all the time that I place bets in ZigZag Sport, the withdrawal delay reached several weeks, although they wrote in the chat that the withdrawal was from 24-48 hours, this time they did not report the withdrawal frame. They said wait, as soon as your turn comes, right away.

Yesterday, throughout the day, I check my mail, wait for a withdrawal notification, so that I can go in and place another withdrawal request. But, there was no conclusion. Today I go to the post office - there is nothing. OK. I'll go into my account and see what's with the application. As a result, the account is banned and my funds are debited / held ... They are attributed to me being blocked due to the "Duplicate Account". Since July or June I have been registered with this bc .. there was nothing (except for awfully long conclusions). I made bets from time to time, won, lost, mostly I'm more in the black, as far as I can remember. And then .. I won, money appeared on my account (548 Euro) and I was given that I have 2 accounts ?! Everything was fine, but here you are. Blocking with debiting of funds .. For a reason that you can give out to everyone, with all the desire and take money from people.

I will go through any verification if necessary, in order to prove that it is I, this is My account. With a photo, with a date, with a newspaper. Video verification to prove that it is I. Anything. I have no idea what other account we are talking about. But I know that I was accused of this and my money was stolen on this basis.

P / s Screens of chatting, rates, balance, SMS to the mail about Neteller's confirmation, about the accepted withdrawal request and the confirmation of the dates that I used in the letter, I confirm.

Dear Игорь,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. As you might know, our Forum Casino.Guru, deals with the complaints regarding online casinos only, not sports betting. However, since this issue seems to be related purely to a multiple accounts’ accusation, we could try to help you.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbours has opened an account from the same IP address or device as yours? Could you please advise if you have received any successful payments in the past from this casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello. Yes, I know that you specialize in casinos. But, alas, there are too few services that help people solve problems with casinos / bookmakers and are as impartial as possible in solving problems. And I want to give maximum publicity to this case.

No, this is highly unlikely. Relatives, neighbors? I doubt that there are people in my small town who are registered with this bookmaker ..

Yes, I did. I wrote in my letter that I registered with ZigZag Sport around June. Initially, payments were made every day, and then I had to wait for 1 withdrawal from the bookmaker's office for a week. And all this was due to the fact that withdrawals are processed in the order of the queue .. The queue for withdrawal from the casino / bookmaker office in 2020, what nonsense ..

Dear Игорь,

I would like to inform you that we received an email from the casino representative advising us that the ZigZagSport is an absolutely independent sportsbook brand from the ZigZag777 Casino. Additionally, another violation of terms and conditions has been suggested, which casino decided should stay enclosed.

Nevertheless, even without an accusation of breaching casino rules, we would be forced to reject your complaint as it is sports betting related and involves a sportsbook brand which is not part of our online casinos database. As I mentioned earlier, since we don’t have a branch dealing with sports betting, yet we are forced to reject your complaint at the end. I really wish I were of more help.