The player from Norway requested a withdrawal of 2500 euros made two weeks prior to a bank account via Revolut, which faced multiple cancellations and delays without clear communication. Despite following the casino's instructions, she expressed frustration over the lack of progress and feared further delays in receiving her funds. The issue was resolved when several withdrawals were successfully received.
ZeusWin Casino - Player's withdrawal is delayed.
Amount: €2,500
ZeusWin Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
My trust to this casino is gone, so then I want to complaint.
I had 2500 euro on my account, and withdrew with bank transfer to Revolut. I have deposited with Revolut-card, so this is a logic withdrawal method.
They say withdrawal processing time is 3 working days. I withdrew 30.07, and not before 10.08 my withdrawal was cancelled. no message on mail, I just had to find that out. they used 11 days to find out that this did not work.. The reason was that I did not used incognito, I had to use incognito when choosing bank transfer. Not logic. but I did as they said now with using icognito.
They then told me it was in the finalization in process on 11. august, and 3 working days has gone and nothing has happened.
I complaint because I am afraid this will take weeks if I dont complain. I am disappointed with the service. I feel they deliberately delay my payment..
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2 months ago
Dear eirikmys1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- Do I understand correctly that the second withdrawal request has not been canceled yet?
Thank you in advance for your reply.
Best regards,
Kristina
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2 months ago
It seems they now sent me the first withdrawal. We could have it open until they send the others, but you dont have to contact them
Seems this complaint helped 😉
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2 months ago
Thank you very much for the update, eirikmys1. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.
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2 months ago
I have gotten several withdrawals, not all, but you can close this complaint site 🙂
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2 months ago
Dear eirikmys1,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
