ZeusGlory Casino - UK Player's account restricted by geo-block.

Hi, i’ve gone to the casino just to find out they have put a geo-restriction on the website due to being based in the UK, in such as why would they allow me to open an account and deposit if there was no possibility of paying out due to not being able to accept UK players. I now have Zero access to my account. I want a full refund of my deposits on this site since they themselves can’t accept uk players. So why take my deposits?

Dear kazolarzo22,

Thank you very much for submitting your complaint. I’m sorry to hear about the frustration you’ve experienced with the geo-restriction issue on the casino website.

To better understand the situation and assist you effectively, could you please provide more details on the following points:

• When did you first notice the geo-restriction on the website?
• How much is your active balance inside the casino account?
• Have you received any communication from the casino regarding the geo-restriction and its impact on your account and deposits? If so, could you provide any relevant correspondence or documentation? My email address is petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela,

I believe we'll need the casino to answer this, As it sits I cannot even access the homepage of the site, I think casinoguru also need to update the ZeusGlory Casino review page to update the fact that it actually does not accept players from the UK.

Rightly so, i would like to be refunded my deposits to site, im not too sure what my balance was but i definitely know that there was a couple technical issues with a few bets i placed on evolution live blackjack where they didn't pay out the winnings. Having played for years on evolution live blackjack, this does tend to happen from time to time and you just reach out to the casino with the game ID details (which i did) all of a sudden. The websites blocked for UK users. If this is the case then why have they gone on to take multiple deposits off me without having the chance of withdrawing due to the geographical restrictions (why only recently have they updated the site with this block for UK players?)

I kindly ask if we could get in touch with the casino to respond to this complaint and settle the case by refunding me all deposits to their site.

Hi kazolarzo22,

I've reviewed the casino website and even received a message from the casino stating that the IP block for UK players was only temporary. The website appears to be functioning normally.

• Can you please confirm if your account is accessible again?

Thank you.

Dear kazolarzo22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.