The player struggles to withdraw his balance as his request is getting rejected. The complaint was resolved as the player got paid out.
ZetCasino - The player struggles to withdraw his balance.
Amount: €305
ZetCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I would like to pay out my money but the payout to my Mastercard is being rejected
Automatic translation:
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1 year ago
Hello jannik2604,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ZetCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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Public
1 year ago
Translation
Hello
I last contacted them yesterday at 8:52 p.m. with an email and no, my account is not verified. However, I asked where I can send my documents for verification, and the answer was "You can also withdraw without being verified."
Yes my win was accumulated with real money
Cheers Jannik
Automatic translation:
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1 year ago
Hello jannik2604,
Did you try to use a different withdrawal method? The one you used for deposit mustn't be a withdrawal method as well.
Also since when are you trying to withdraw your balance? I would also recommend to verify your account before making a withdrawal even if its not necessary.
