HomeComplaintsZetCasino - The player's withdrawal is delayed.

ZetCasino - The player's withdrawal is delayed.

Amount: €800

ZetCasino
Safety Index:Very high
Submitted: 06 Jul 2022 | Resolved : 11 Jul 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player's withdrawal is delayed for almost 2 weeks. The complaint was resolved as the player received her money.

Public
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1 year ago
Translation

Good day ,


I've been waiting for my payout to be processed since June 27th and I'm always put off by the fact that the payout will be processed soon.

Automatic translation:
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1 year ago

Hello Kimberly120,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ZetCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Edited by a Casino Guru admin
Public
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1 year ago
Translation

good day ,

I'm sorry but the money arrived today. Unfortunately I didn't know how to delete the opened case...

thank you anyway for your effort

Automatic translation:
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1 year ago

Thank you Kimberly120 for letting me know that the money has arrived. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Best regards,

Nick

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