The player has deposited money into his account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Francesco,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am not sure I understand correctly your issue. Did you make a deposit, but it was never credited to your casino account?
If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. The payment provider needs to investigate, but bear in mind, that it’s a complicated process which takes one month approximately. In these cases, casino has its hands tied.
Please let me know if this is the case, so we can continue resolving this case accordingly.
Best regards,
Kristina