The player from Germany has been informed that he has active self-exclusion in a sister casino. The casino issued a deposit refund, however it hasn't been received by the player yet. The player later confirmed that he received the transaction, therefore we marked the complaint as resolved.
ZenBetting Casino - Player hasn't received a deposit refund.
Amount: €300
ZenBetting Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
ZenBetting Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello guys, following problem.
I deposited €300 at Zenbetting casino on 2/9/2022. In the end I wanted to pay out 500 euros - but after the verification I got the message that I had blocked myself at the sister casino (zencasino) because of gambling addiction and therefore the winnings will not be paid out. However, I should receive my deposit. Unfortunately, to this day, almost 7 days later, still nothing has happened.
And that only affects my own deposit. I don't understand why it takes so long for a deposit refund?
I am afraid to receive my deposited money garnet.
I ask for help.
Automatic translation:
Public
Public
2 years ago
Dear alpsko,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal (or in this case a deposit refund), to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days before they submit a complaint. If you don’t receive the deposit refund by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Hi there,
can be closed, received my money. However, not recommended for players who have problems playing the game. AND PLEASE NOTE THE TERMS & CONDITIONS!
Edited
Automatic translation:
Public
Public
2 years ago
Awesome news, alpsko. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
