The player from Canada had entered a series of tournaments in an online casino and discovered that winnings were credited to "cindyelliott," an alias derived from her older email. She claimed to be Cynthia Y**** and had been asked for extra verification, including a selfie with her ID. The player also noted changes in the amount of winnings attributed to the alias, with the total reduced and the number of free spins increased. However, we had concluded that the winnings displayed in real-time were general information on the website and were never linked or credited to the player's account. Therefore, the complaint had been rejected as those winnings were not rightfully hers.