ZAR Casino - Player disputes bonus winning withdrawal conditions.

They have a lot of fine print, if you play on their app. Don't take any bonusses. If you take a bonus and win you can only withdraw R250. I put R100 in and add DAILY bonus of R100. I won R3712 and after more than a week they paid out R250 and told me that was the terms and conditions. Don't waste your money, rather play lottostar, they are true and pay out in 2 days.

Hello santibianchina,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ZAR Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you receive the payment of R250 from the casino already? When was the last time you spoke to the casino and what was it about?

Please note that most bonuses have maximum win limits which you can find within the casino terms: https://www.zarcasino.co.za/terms-and-conditions

Also the recommended time frame from any withdrawal is 14 days.

Looking forward to your answer.

Regards,

Nick

Dear santibianchina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.