The player from Japan had been waiting for a withdrawal of 64,800 yen from Yugaado, which had been approved for 5 days but had not yet been received. Due to ongoing issues with payment processors in Japan, he expressed frustration about the situation and considered quitting online casinos. The Complaints Team acknowledged the delay and informed him that withdrawals could take time due to KYC verification or high volumes of requests. After 14 days without a response from him regarding the status of his cashout, the complaint was rejected due to insufficient communication.
Yuugado Casino - Player’s withdrawal is delayed.
Amount: ¥64,800
Yuugado Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
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4 months ago
Translation
I've been waiting for a withdrawal of 64,800 yen from the casino called Yugaado, and even though it's been 5 days since the withdrawal was approved, it hasn't arrived in my account yet. With payment processors being cracked down on in Japan, are casinos affiliated with Vera&John finished? Yugaado is also part of the Vera&John group. Please assist me. After this experience, I am quitting online casinos.
Automatic translation:
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4 months ago
Dear snomurawl,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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4 months ago
Translation
Thank you Veronica😭 But last year the money had already arrived💦 But I'll just wait patiently‼️
Thank you so much!!
Automatic translation:
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4 months ago
Since it has been 14 days since you submitted your cashout request, could you please update me on the status of your cashout? Have you received your winnings?
