Yummy Wins Casino - Player having issues with non-refundable deposit.

I have used yummy wins several times in February spending a significant amount of money.

However.. my bank does not allow gambling transactions. However it transpires that they are not using the correct merchant code so the bank are not able to block it:

I have asked for a refund and they are refusing to give me my money back and said the funds are not refundable.

please could you assist as it’s worrisome and I’m losing sleep over this.

Dear misscoups88,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Yummy Wins Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain if there is a withdrawable balance on your casino account?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hi Tomas,

i can send you over the individual emails from them. They are refusing to refund me the money and have told me to go through my banks. I won’t name the casino but I have had this with another one and I have recieved my money back straight away.

They basically told me to get the chargeback from my bank and that the funds are for entertainment and not make money.

personally I think it’s exposing people who have issues with gambling. They told me to block sites on my phone and I should put the correct measures in place!

I will email the docs over via email. Please keep an eye out from my email address.

kind Regards.

Thanks for your messages.

I would consider chargebacks as a last resort when trying to refund your money.

Could you please explain if you played down your deposited money, or whether the balance is still untouched on your casino account?

Hi Tomas,

I have raised chargebacks on my account and the bank won’t do anything about it because I’ve directly paid for a service apparently.

I am at a significant loss for something that should not have happened.

Since you already requested chargebacks, unfortunately, we won't be able to help.

Please note requesting a chargeback of your deposits might cause you issues when playing in online casinos in the future. If you haven't informed the casino about any gambling problems nor haven't requested a self-exclusion in the casino, the casino is not obligated to protect you from depositing and playing.

Could you please let me know if you informed the casino or whether you requested a self-exclusion?

Is your casino account accessible to you?

Dear misscoups88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.