HomeComplaintsYukon Gold Casino - The player's withdrawal is delayed.

Yukon Gold Casino - The player's withdrawal is delayed.

Amount: Can$5,900

Yukon Gold Casino
Safety Index:High
Submitted: 01 Nov 2022 | Case closed : 21 Nov 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's withdrawal is delayed for 2 weeks. The complaint was closed as the player stopped responding.

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2 years ago

It's been almost 2 weeks and no money in my bank,I've given them all of my information twice and nothing yet

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2 years ago

Hello jaimezeledon780,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Yukon Gold Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

Dear jaimezeledon780,

Please understand that without providing all the requested information, you won't be able to withdraw your balance as the casino needs to finish the verification process.

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2 years ago

Dear jaimezeledon780,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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