HomeComplaintsYukon Gold Casino - The player's unable to withdraw his money.

Yukon Gold Casino - The player's unable to withdraw his money.

Amount: $5,111 CLP

Yukon Gold Casino
Safety Index:High
Submitted: 25 Nov 2022 | Case closed : 25 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's unable to withdraw his money for unknown reason. The complaint was closed as the player stopped responding.

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1 year ago
Translation

It won't let me withdraw my money, it wasn't even a product of profit, it's my deposited money... The chat doesn't work, so they haven't given me any response even though I wrote an email. Thank you

Automatic translation:
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1 year ago

Hello Samancath,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Yukon Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you play any games in the casino? Since when are you registered there? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear Samancath1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago
Translation

In short, you lose money, since in the fine print is that you must exhaust a bonus that you accept at some point, and it never ends... So if or if you lose your money!!! I lost mine.. My advice is don't even think about trying this casino app, it's a total waste of money, time, everything.

Automatic translation:
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1 year ago

Dear Samancath1,

Please note that without answering my previously asked questions, we will be forced to close the complaint.

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1 year ago

Dear Samancath1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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