Yugibet Casino - Player protests slow account verification process.

The verification of my gaming account is unbelievably slow and exasperating!! I've submitted around 15 bank documents, in pdf format, screenshots, etc., yet nothing seems satisfactory.

A chat personnel even asked for them in paper form 😂

I definitely don't recommend this to players who expect to receive their winnings promptly or perhaps at all!

This casino will be permanently inaccessible to me once I've finally reclaimed my money!

Dear Toolo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I have sent all the documents between 23.-26.7, but my bank statement says it won't work! I have found out how to get an official bank statement from Spank. I've done it, but the casino just insists that it's not real, so I don't know?!

so I didn't take a screenshot, I didn't crop the image, but downloaded the PDF from the bank as instructed!

Now the account is confirmed, I believe. Surprisingly, my documents were correct. Now we're just waiting for the withdrawal, which also won't happen after the account is confirmed..but sometime.

I definitely do not recommend this casino!

Thank you very much for your reply, Toolo. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Toolo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.