The player complains that the casino delayed his withdrawal for more than two weeks. He contacted several times but got no response.
YourBet Casino - Player’s withdrawal has been delayed.
Black points: 100
Amount: €938
YourBet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Unresolved
Our verdict
Delayed payment, status unknown
UNRESOLVED
Case summary
4 years ago
Public
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4 years ago
Translation
An exhalation request was rejected first. On request by email came the answer that there is still missing a document for the adressNachweis. I uploaded it, it was accepted. Thereafter renewed aushalung requested. That was on 30.Oktober 2019.
Since then daily attempts to contact and inquiries by mail. No answers anymore. ,
Automatic translation:
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4 years ago
Dear Martin,
Thank you for submitting your complaint. I am sorry to hear about your troubles. Could you please confirm if you are able to see your balance at the casino? According to your answers in our complaint submission form, you played with a bonus. Could you please specify which bonus you claimed? Also, did you pass the casino’s verification process? I know this seems like many questions, but we would like to fully understand your issue to be able to help you as well as we possibly can. Thank you so much in advance for your reply.
Best regards, Satrio
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4 years ago
Dear Martin,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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4 years ago
Translation
As I said still no answer since October 30th to countless inquiries. Since then also no live chat possible!
I had survived the verification process and was accepted. (Screenshots in the appendix)
At my. Bonus was (still) the successfully played sports deposit bonus I wanted to play before the casino bonus. It will not come to the casino bonus. ATTENTION SCAM!
Edited
Automatic translation:
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4 years ago
Hi Martin,
Thank you for the screenshots. I have contacted the casino regarding your case and hopefully, they will get back to us soon.
Regards
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