YeBet Casino - Player has been accused of opening multiple accounts.

They closed my account saying I have multiple accounts and also refused to give me my funds. I was told by a friend that after I register I should deposit and receive 10% of my deposit then he would teach me how to wager the bonus then withdraw in return I would give him 50% of the profit. I followed the wager method but when I wanted to withdraw yebet marked the withdrawal as failed. After speaking to the customer service they said I should contact their manager on telegram. He accused me for opening multiple accounts and banned my account I didn't break any rule

Dear johnbtc16,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do you and your friend share any of the following: household or email address, telephone number, same payment method, IP, or device? Does your friend also have an account in the same casino?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela 

No they don't everything is different. We don't share anything and yes we have account in same casino

Do you believe that it is perfectly fine if you share your profit with another player who told you how to play and has an account on his own in the same casino? Whose funds were deposited into your casino account?

The casino terms and conditions didn't prohibit it.

I'm sorry but I do not agree entirely. Please check the following paragraph (here):

You participate in the Games strictly in your personal and non-professional capacity and participate for recreational and entertainment purposes only;

You participate in the Games on your own behalf and not on the behalf of any other person;

PERSONAL USE. The Service is intended solely for the User's personal use. The User is only allowed to wager for his/her personal entertainment. Users may not create multiple accounts for the purpose of collusion, sports betting and/or abuse of service.

If you play with someone else and agree to give a third party half of your profits, it may not be considered casual play, and the casino may have the authority to limit your account. This arrangement may suggest that the third party obtained your information improperly and used it to set up an account and take advantage of promotions. Regrettably, we cannot proceed with your request, and my only recommendation is to avoid letting others interfere with your accounts and personal details and play solely for yourself.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.