The player from Germany has requested several withdrawals. Unfortunately, the payments seem to be delayed. Player’s complaint has been resolved successfully.
Ybet Casino - Player’s withdrawals have been delayed.
Amount: €7,000
Ybet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.2
Ybet Casino has a Safety Index of 4.2, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello I have the weekend. I made 2 payouts of 1000 € each then I continued playing on Sunday and was able to make a profit of 10000 €, I then paid out another 5000 € because 5000 € is the weekly limit 2 days on my account to my question whether it was via trustly etc. was not answered and I was kicked out of the chat and blocked the usual verste and solegne but verste assured me that in 2 days it will be there and the remaining 2000 € on December 18th On Monday I only read so much bad things and I'm afraid that I also have problems because there is no longer an answer and I am blocked in the live chat
Automatic translation:
Public
Public
3 years ago
Dear daniellange844,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payments are still pending inside the account without being processed? Could you please specify how many days ago were your withdrawals requested? Was it this last weekend (10/12)?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Hello, thank you very much for the quick answer🙂 so yesterday I got an email that 4923 € had been paid out had 5000 € in payout no idea whether there are fees or so the 77 € are missing but they are not bad in the mail now 2-3 working days at the latest, tomorrow would be the 3rd day yes normal tomorrow on my account I honestly have a bit of jitters because if I get thrown out the chat cover letter and then the live chat is no longer available for me, they mean I get my winnings I am not used to that at other casinos in the morning 9 got a mail the next day the money was there
Automatic translation:
Public
Public
3 years ago
I understand, daniellange844. I will set the timer for additional 7 days and if there’s no development by Thursday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
Public
Public
3 years ago
Translation
Okay, thank you very much, I'll get in touch should it come on Tuesday it said 2-3 working days today would be the 3rd day 🙏🙏 we hope the best shouldn't happen until Thursday, I'll get in touch on Thursday, thank you
Automatic translation:
Public
Public
3 years ago
Translation
Hello hard to believe the money arrived today now I'm curious whether the 2000 € will come next week the chat and support is a disaster but at least the money came🙂
Automatic translation:
Public
Public
3 years ago
Please let me know as soon as you receive the last payment of €2,000. Thank you very much in advance.
Public
Public
3 years ago
Hello daniellange844,
Have there been any developments since our last conversation?
Public
Public
3 years ago
Translation
Hello yes, the money came, everything was there after 2 days, but now I have a new problem and I have paid out a total of € 8,000 there is nothing there and nothing to see and when I write to the chat it just says yes it comes and then the chat is over yesterday I received a mail that 4950 € were paid out always normal case everything was there after 2 days but until now it was easy nothing please help me are 8000 €
Automatic translation:
Public
Public
3 years ago
Translation
So this complaint has been successfully resolved by the casino, everything went according to plan, I have now opened a new one, I hope you can help me 🙏🙏
Automatic translation:
Public
Public
3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, daniellange844, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
PS: Wishing you happy new year.
