Ybet Casino - Player’s withdrawal has been delayed.

Hello: I withdrawn the amount of 600 euros on day 1 and they processed me on day 4, but the money does not arrive. They sent me an email a certain Hervé saying that in 2 days I would have the money in my bank account because they had sent me a transfer. 5 days have passed and the money has not arrived, they never answer the emails and I have already written 10 or 12 times, in the chat they tell you that it will come to me and they hang up.

After reading in Guru the discussions of this casino I think that it is indeed a casino that scams and does not pay.

A Wire (transfer) child can take 5 days when I gave them my IBAN and SWIFT.

I will have to write off the 600 euros but I want you to take good note so that these people do not cheat anyone else

A casino that does not even reply to any email is clear that it is a bad casino, but if it does not pay, it is also clear that it is a scam casino.

I have the screen of when they processed the withdrawal of the € 600

Thanks

Dear canaberto,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been processed but never reached you? Have you received a transaction tracking number from the casino? Have you withdrawn any winnings from this casino in the past?

Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

"Hello Petronela: I am writing to you in Spanish.

I answer your questions by this email because but I tell you again that the web won't let me write in "answer"

- I received an email from support@ybetcasino.com saying that the withdrawal had been processed on Monday 4th and that I would receive it in 2 business days, but I did not receive anything (I also received another email from Pariscasino.com that did not Who are they?

- I do the monitoring in my bank every day, but I repeat that the money does not arrive and a transfer does not take more than 3 business days.

- I had never withdrawn anything from this casino because I started playing very recently.

Finally tell them that they never answer any email and in the chat, when you have been talking for a few minutes, they close it. They are always the same: a certain Selene or a certain Hervé (this is the same one who sent me the mail when he told me that the 600 europs had been processed)

Receive a greeting and a thousand thanks "

I fully understand your frustration, canaberto. I will set the timer for additional 7 days and if there’s no development by Monday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

Thank you in advance for your patience.

Thank you very much, canaberto, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello canaberto,

I looked at your complaint and will do my best to help you. I would like to invite Ybet Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Thank you Viliam

Today Tuesday the 13th I have not yet collected my 600 euros and according to them they put Wire on the 4th.

It sure is a lie and they have kept the money

Additional comments from the player:

"Hello Petronlea: tell Viliam that today I received a transfer of 600 euros and it is supposed to be from the Ybet casino.

It is that I still cannot write on the web, there is no way, I start writing and all the letters are erased"

Dear canaberto,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru