The player from Germany has requested withdrawal a few days ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.
Ybet Casino - Player’s experiencing difficulties withdrawing their winnings.
Amount: €8,000
Ybet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Ybet Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I got an email on Friday, December 31st, 21st that my payment of 3050 € was transferred and it will be there in 2-3 days About 4950 € came yesterday normally, the money was always there 2 days after the email but now I'm a bit worried from December 31st until today and have also contacted my bank but they don't see anything and say I have to contact the made the transfer because the money should have been there a long time ago but it is not please help me is a lot of money with best regards daniel
Automatic translation:
Public
Public
2 years ago
Dear daniellange844,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Knowing that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you in advance for your reply and patience.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Okay yes that was never like that and it's just 8000 € and my bank said if the money was transferred on Friday on December 31st, 21st it should have been there today but you don't see anything and the 3050 € have not yet been received on my account and it Was it always on my account in the morning between 10-11 a.m. after 2 days do I have to wait 14 days for you to respond?
Automatic translation:
Public
Public
2 years ago
Translation
I just received that in response and then I was kicked out of the chat
Automatic translation:
Public
Public
2 years ago
Translation
Can you please answer me what should I do? It's about 8000 € 
Automatic translation:
Public
Public
2 years ago
Translation
these are the answers in the chat then I will be blocked please help me it's about 8000 €
Automatic translation:
Public
Public
2 years ago
Translation
Hello please help me 8000 € is a lot of money for me
Automatic translation:
Public
Public
2 years ago
Dear daniellange844,
Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.
I fully understand your frustration, however, I will set the timer for additional 6 days and if there’s no development by Thursday next week, we will intervene. Let’s stay positive and allow the funds to reach your bank account. Thank you in advance for your patience.
Public
Public
2 years ago
Hello daniellange844,
Have there been any developments since our last conversation?
Public
Public
2 years ago
Dear daniellange844,
Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.
Public
Public
2 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Public
Public
2 years ago
Translation
Additional comments from the player:
"Have a nice day, I'm sorry, there was a death in the family, the money was paid out in full on January 7th, 2022, so everything is fine, best regards"
Automatic translation:
Public
Public
2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, daniellange844, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
